Using Genuine Parts

When purchasing user-replaceable parts, components and consumables for business equipment, it’s ideal to use genuine parts from the manufacturer especially when the equipment is still under warranty and if genuine parts are available.

Use of non-genuine parts, components and consumables, which are often less expensive than their genuine counterparts, may void your warranty coverage and/or potentially damage the equipment if those non-genuine replacements are not certified and/or tested to work in or with the equipment.

Before ordering any replacements, check your warranty coverage policy first. Some policies may cover replacements due to manufacturing defects or for other covered reasons. You don’t want to unnecessarily pay for replacements if they are already covered by an existing policy.

There may be valid circumstances where use of third-party, non-genuine replacements may be necessary (ex: genuine replacements are discontinued or extremely rare and hard to find). If this is the case, first check to see if those replacements are certified or tested to work in or with your equipment. Also, research to see if others have positive/negative experiences using those replacements in or with the same or similar equipment.

Bear in mind, use of non-genuine replacements are typically at your own risk!