QuickBooks Desktop … Cannot Send Invoices By E-mail in Windows 11

Here’s the scenario:

• You’re running the latest version of QuickBooks Desktop software on Windows 11

• You want to send invoices by e-mail in your QuickBooks Desktop software via Outlook (integrated approach instead of manually)

• You’re running the latest version of Outlook for Windows and have a valid e-mail account set up in Outlook

• In your QuickBooks Desktop Preferences under Send Forms, you have Send E-mail Using set to Outlook

• When you try to send an invoice by e-mail in your QuickBooks Desktop software, you get the error message … Warning: QuickBooks can’t complete the current action due to a missing component … You can try again by exiting and restarting your QuickBooks. If you’re still having problems, download and run the Print and PDF repair tool available here.

• You DO NOT have the Microsoft XPS Document Writer listed in your available printers. To check, go to Start | Settings | Bluetooth & devices | Printers & scanners.

QuickBooks Desktop requires the Microsoft XPS Document Writer to generate PDFs when sending invoices by e-mail in QuickBooks Desktop.

If the Microsoft XPS Document Writer feature is not installed, you may not be able to send invoices by e-mail in your QuickBooks Desktop software.

To try and correct the issue:

• Log out and close your QuickBooks Desktop software

• Go to Start | Settings | Apps | Optional Features

• Scroll down and select More Windows Features

• In Windows Features, scroll down until you see Microsoft XPS Document Writer

• Check the box to select the feature then click OK; Windows will install the Microsoft XPS Document Writer

• After the installation is complete, verify the Microsoft XPS Document Writer has been installed. It should be listed in your available printers. To check, go to Start | Settings | Bluetooth & devices | Printers & scanners.

• After verifying the Microsoft XPS Document Writer has been installed, launch your QuickBooks Desktop software and from within QuickBooks Desktop, try to send an invoice by e-mail. A new Outlook message window should appear with the basic invoice information and corresponding PDF attachment.

If you are still experiencing issues sending invoices by e-mail in your QuickBooks Desktop software, you should reach out to Intuit QuickBooks support for further assistance as your specific issue may differ from this scenario.